Privacy Policy

Kleos is a practice app for how you come across in conversation. This policy explains what we collect, why, and what we never do. Kleos House, LLC operates Kleos. Contact: support@joinkleos.com.

The waitlist

When you sign the letter on our website, we keep your first name, your mobile number, your language, the date, the invite link you came with (if any) and a short tag for where you found us (for example, an Instagram link). Your number is stored encrypted and is used only by Kleos: to text or call you about your place on the list and your access, including calls from Poise, our AI voice. We don’t sell it, rent it or share it with anyone for their own marketing. Message frequency varies and message and data rates may apply. Reply STOP to any text to stop texts and calls, or HELP for help; email us to have your place and your number deleted. If you call Poise, the call is handled like a live conversation (below), and we keep only the short first read it produces, for the day you get in.

The website also counts, in daily totals, how many visits a page gets and how many people open the letter, press its buttons and sign, by language and by that same source tag. These counts carry no cookie, no identifier and nothing about who you are. Your browser keeps your invite code in its own storage so the page can show your place when you come back, and sets a cookie that marks you as signed so the page about the app opens for you.

Your account

Your first call works without signing up. The app creates a private guest account on our server so your plan and weekly allowance can be counted; it’s identified by a random token kept in your phone’s keychain (we store only a hash of it). The free calls after the first one come with a saved account (Sign in with Apple or an emailed code), so free voice time can’t be claimed over and over by new installs. Your progress, scores, transcripts and history are stored on your phone.

If you choose to save your account, we keep the email address you verify with a one-time code, or the private identifier Sign in with Apple gives us (Apple may relay your email; we never see your Apple ID password). With Sign in with Apple we also keep a token Apple issues, used only to revoke Kleos’s access with Apple when you delete your account. We use it only to sign you in, to carry your plan and register number to a new phone and to the Members page on our website, and to send you sign-in codes. Sign-in codes are stored hashed and expire after 15 minutes. If you joined the waitlist with the same email, your register number is linked to the account.

A saved account also keeps a short summary your app sends so the Members page can show it: your Aura Index, streak, number of calls, laurels, archetype and the titles and scores of your last few reads. Nothing else from your phone is uploaded for it. On the website, your session is kept in a cookie that page scripts can’t read; signing out ends it.

If you put a name on a Debate Duel, it’s stored with that duel (see below).

What is processed, and for how long

• Live conversations. Your voice is streamed to our voice provider (ElevenLabs) to transcribe it and voice the characters. After the call we download the recording, measure your delivery (pace, fillers, pauses, pitch range), then delete it from our provider. We keep our copy of the recording for at most two hours so you can make an Aura Replay clip of the moment it turned; then it and any clip are deleted automatically. We keep the transcript and the measurements only for as long as your session is open on our server (at most a few hours), then they are discarded. The read you see is saved on your phone.
• Recorded takes (Aura Farm, Debate Duels). Video is analysed for voice and, if visible, eye contact and posture, then deleted. For Aura Farm we keep the take only long enough to make the rated video you can save (seconds), and that video is deleted from our server within two hours. For Debate Duels we keep the name you entered, the transcript and the measurements of each take, and the verdict, so your opponent can answer later. Duels are deleted after 30 days.
• Rate a Clip and Profile Read. We extract a few still frames and the audio transcript (clips) or read the screenshots you choose, send them to our AI provider for the read, and delete them right after. We judge behaviour and presentation, never anyone’s looks, body or identity, and we never try to identify people.
• Fit check and Wardrobe. Outfit photos and the photos of clothes you add are sent to our AI provider for the read and are not stored on our server. Your wardrobe photos stay on your phone; when you build a fit, only the text descriptions of your pieces are sent. Colouring (undertone, hair and eye colour) is read only to suggest clothing colours. We rate clothes, never faces or bodies.
• Poise chat. What you type or say is sent to our AI provider to write the reply, and isn’t stored on our server. If you mention something coming up (an occasion), it’s kept on your phone and sent as context with your chats and practice scenes.
• Before I send this. A draft message you paste, and any screenshot of a conversation you choose, are sent to our AI provider to read and are not stored on our server. Screenshots are read in memory and discarded; only the text Poise read from it comes back to your phone. Draft reads are kept on your phone for 30 days, and you can clear them sooner in You › What Poise remembers. Kleos never sends a message for you. Only share conversations you’re comfortable sharing; the other person’s words are treated as private and never used for anything else.
• Calling Poise. The call is handled like a live conversation, without a score; our provider’s copy is deleted when you hang up. Poise leaves a short written note in your chat, stored on your phone.
• Camera during calls (off by default). If you turn it on, the app takes a still from the front camera every few seconds. The stills are measured for eye contact and stillness after the call, then deleted immediately. They are never stored or used to identify you.
• Invite codes and challenges. Your install gets an invite code. When someone uses it, we record which install used which code, and when their first call and first payment happened, so we can give the rewards. Challenges keep the name you entered, the score and the one-line verdict for 30 days.
• Practice statistics. For each read we keep numbers and tags under your account id: the score, counts per minute of talking (hedges, fillers, apologies), whether your turns ended cleanly, which habit Poise asked you to change, and, if you tell Poise afterwards how a real event went, how many times you rehearsed it and the net of that debrief. No transcripts, no audio and nothing about who you are. We use them to measure whether practising with Kleos actually changes those habits, and to improve it. They are deleted with your account.
• Help train Poise (off by default). Only if you turn it on, clips you record are kept under a random id, with their measurements, so paid raters can score how they come across and we can improve our own scoring model. A separate switch decides whether live-call audio is included. We record when you agreed and to which version of this text. Clips are deleted automatically after 12 months, or as soon as you turn it off in You › Your data. They are never sold and never used to identify you.
• Reminders. Reminders (an evening nudge, the Sunday letter, a run-through before something you told Kleos about and a check-in after it) are scheduled on your phone by the app. Our server doesn’t send push notifications and doesn’t keep a notification address for you.

Who processes data for us

Anthropic (AI reads and characters), Deepgram (speech to text), ElevenLabs (voice and live calls), RevenueCat and Apple (subscriptions), PostHog (anonymous product analytics: which screens are used and what fails, never what you said), and our hosting provider. Each processes data only to provide its service to us. We don’t sell data and we don’t use it for advertising.

Faces, voices and biometrics

When video is analysed, face and body landmarks are reduced to a few numbers per frame (for example, how often you looked at the lens) and discarded. Voices are measured for delivery (pace, pauses, pitch range), never to recognise who is speaking. We don’t create face templates or voiceprints, recognise faces or voices, or store biometric identifiers.

Retention schedule. Call recordings: deleted from our voice provider after measurement, our copy within two hours. Camera stills: deleted right after measurement. Training clips (only with your opt-in): deleted after 12 months or when you withdraw, whichever is first. Measurements kept with a training clip are deleted with it. We never sell, lease or trade any of this, and we disclose it only to the processors listed above, to provide the service.

Other people

Only record or upload people who agree to it. Aura Farm asks each player to confirm they are 18+ and consent. If someone appears in a clip you rate, Kleos rates the moment, not the person.

Your choices

You › What Poise remembers shows what the app keeps about you and where it came from; remove any of it there. You › Your data › Delete everything erases your history on the phone and deletes your duels and any training clips from our server. You › Account › Delete account deletes your account and everything our server keeps for it (your saved sign-in, allowance, summary, duels and training clips); you can also do this from the Members page. Deleting an account doesn’t cancel an Apple subscription; cancel that in Settings › Apple ID › Subscriptions. You can also email us and we’ll delete anything linked to your account within 30 days.

Language

Kleos works in English and Spanish. This policy is available in Spanish at this page in Spanish; if the two versions differ, the one in the language you use the app in applies.

Age

Kleos is for adults 18 and over. Unfiltered mode contains strong language and frank talk about dating.

Changes

We’ll update this page when things change and note the date above.